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TERMS & CONDITIONS

In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website contains links to other websites, which are not operated by Jewels HQ (the "Linked Sites"). Jewels HQ has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute as criminal and Jewels HQ will report and disclose your identity to the relevant law enforcement authorities. We will not be liable for any loss or damage caused by a distributed virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Privacy
For information on how we collect and handle personal information please see our Privacy Policy

Disclaimer and Liability
Every effort has been made to ensure the information contained on the Website is correct, however Jewels HQ makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis. <p >Jewels HQ, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.

Security of Your Account
If you create an account with Jewels HQ you will be required to provide a password. You accept that you are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.  You must notify Jewels HQ if at any time you believe someone has access to your password. 


Reviews and Comments
You may post reviews and make comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." Jewels HQ reserves the right to remove such content at any time, and without notice to you. If you post content, and unless we indicate otherwise, you grant Jewels HQ a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Jewels HQ may create.


Pricing and Availability
Jewels HQ attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of GST within Australia. Delivery costs if applicable will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Suspension, Termination and Effect Termination
If you breach these terms and conditions, Jewels HQ reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website. If you are awaiting delivery of products, Jewels HQ reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Returns
Jewels HQ offers a 100-Day Return Policy. This policy includes rights you are entitled to under the Australian Consumer Law. For more information on our returns policy, please see our Returns Policy.

Refunds
Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available. <p >Jewels HQ will not consider requests for refunds after 100 days of purchase.

Promotions
By submitting your email address on the promotional pages on JewelsHQ.com you agree to receive our Jewels HQ newsletter with updates on new arrivals, competitions, promotions and sales. Please read our Privacy Policy for more information.


Discount Codes
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

Gift Vouchers
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We can’t accept any responsibility for stolen or deleted gift vouchers.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees made as to delivery times are limited to Australia and subject to any delays resulting from postal delays for which we will not be responsible. In order to contract with Jewels HQ you must be over 18 years of age. When placing an order you undertake that all details you provide to us are true and accurate and if paying with credit or debit card, that you are the authorised user or have permission from the authorised user. All prices advertised are subject to such changes.

Complaints
We will act quickly to resolve any complaints, please let us know if you have any complaints or comments. Email us at service@jewelshq.com

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Australian courts.

Ethical Sourcing / Manufacturing Policy
Jewels HQ Is committed to offering its customers high quality products, Jewels HQ recognizes its obligation to ensure that suppliers are operating ethically.We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.All suppliers are expected to comply with their national employment laws and regulations. Jewels HQ will never knowingly source stock from suppliers or engage with manufactures or third parties which are in breach of the above principles.

Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Jewels HQ and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

The Website content is protected by Australian and international copyright and trade mark laws. Jewels HQ is a registered trademark. You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by Jewels HQ. You must not frame or embed in another website any of the material appearing on this website without our prior written consent. You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Jewels HQ. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Jewels HQ.

Changes to Terms and  Conditions
Jewels HQ reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

Postal Address
Jewels HQ
PO Box 536
Palm Cove QLD 4879
Australia

ABN: 98931735392

Email us at service@jewelshq.com or visit the Contact Us page